Returns & Refund Policy

At Mzansipet Shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must:

- Be unused and in the same condition that you received it.

- Be returned in its original packaging.

- Include any accessories, manuals, and included items.

- Be accompanied by proof of purchase or order number.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once opened or used. Items that show signs of misuse, damage caused by the customer, or normal wear and tear may not qualify for a refund.

Return Process

To initiate a return, please contact us at support@mzansi.shop with your order number and reason for the return. Our support team will provide further instructions.

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method. Depending on your bank or payment provider, it may take several business days for the funds to appear in your account.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include photos of the item and packaging where possible so we can resolve the issue promptly.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped. Once an order has been dispatched, the standard returns process will apply.

Contact Us

For any questions regarding returns or refunds, please contact:

Email: support@mzansipet.shop

We are committed to providing a fair and transparent returns process for all our customers.